Golftravelcentre.com is the trading name of Golf Travel Centre Limited, company registration num-ber 09924450.
The company is registered at the address:
Golf travel Centre Limited
Omnibus Business Centre,
29-31 North Road,
These are the terms on which we will make a booking on your behalf for the travel arrangement(s) you have selected with Golf Travel Centre Limited.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.
By making a booking, the first named person on the booking agrees on behalf of all persons de-tailed on the booking that:-
a) He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
c) He/she is personally responsible for payment on behalf of all persons named on the booking
We accept bookings for two types of golf holiday:
The first type of golf holiday is a "Resort booking". This type of booking is a holiday that is based at a Golf Resort Hotel and where golf is a service and/or facility that is offered as a part of the accommodation providers' facilities. A 'Resort Booking' comprises a single component of ‘accommodation only' which is organised by us as principal and as a result does not constitute a package holiday under 'The Package Travel, Package Holidays and Package Tours Regulations 1992'. As a result we are not required to provide you with financial protection in the event of our insolvency.
The second type of golf holiday is a 'Tour booking'. This type of booking will include accommodation, golf or certain methods of transportation including ferry crossings, Eurotunnel, and car hire, where the hotel only provides the accommodation element of the package and other suppliers pro-vide the golf and/or transport element. We sell Tour bookings at an inclusive price as part of a package and so your booking is regulated by 'The Package Travel, Package Holidays and Pack-age Tours Regulations 1992'.
A contract exists as soon as we issue our confirmation of booking.
Although all reasonable efforts have been made to ensure the accuracy of the pricing on our web-site, newsletters, emailed quotes, promotional material and printed media on occasion changes and errors can occur. We will therefore confirm the details of your chosen break (including the price) at the time of booking.
4. Pricing and payment
We reserve the right to alter the price of any golf break, not limited to any pricing error, and we will advise you of the current price of the golf break before any booking. You will be advised of the cur-rent price of the travel arrangements that you wish to book before your booking is confirmed and documentation issued. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.
In order to confirm your chosen holiday, a deposit (amount as is advised to you by your reservation agent) per person must be paid at the time of booking.
UK booking - £25.00 per person
European booking - £50.00 per person
International booking - £100.00 per person
Group bookings of 16+ will be eligible to pay a holding deposit with a second deposit payable 28 days after the initial booking is placed.
The balance of the holiday cost must be received by us not less than 8 weeks prior to departure. This date will be shown on the confirmation invoice. If we do not receive all payments due (including any surcharge where applicable) in full and on time we reserve the right to treat your booking as cancelled by you.
Full payment will be required should you book within six weeks of travel in the case of a UK break and within eight weeks of travel in the case an international break.
Payment by debit card incurs no charge however a credit card payment incurs a bank charge of 1.5% and a payment by American Express incurs a bank charge of 2.5%. Cheques must be made payable to Golf Travel Centre Limited.
5. Booking and confirmation
For any type of booking, whether by telephone, by email or online, a contract between you and us will only exist when we issue the booking confirmation.
After we have taken payment, we will then email you a booking confirmation, which will set out full details of your booking and show any remaining balance to be paid and the date by which it is due. A postal copy can be supplied upon request.
Please check the booking confirmation carefully as soon as you receive it paying special attention to the board basis, room type and tee times. Please contact us immediately upon receiving the booking confirmation if any information appearing on the confirmation or any other document ap-pears to be incorrect or incomplete as it may not be possible to make changes later.
6. Cancellations/amendments by us
On rare occasions we may need to cancel your package. If we have to cancel a Package for any particular reason, we will tell you as soon as reasonably possible. In these circumstances, we will, if we are able to do so, offer you an alternative Package of equivalent or closely similar standard and price at no extra cost, or a less expensive package, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose another offered for sale by us and pay, or receive a full refund of, any price difference. Or, if you prefer, you can re-ceive a full refund of any money you have paid to us, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. However, we will not cancel your Package within 12 weeks of departure except if we are forced to do so because of unusual circumstances we could not have fore-seen, where we could not avoid the results of those circumstances even after taking all reasonable care. No compensation will be payable in these circumstances, whenever they happen, and we will only have to offer you the above choices. We can also cancel if you fail to make payment for your booking on time.
7. Cancellations/amendments by you
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be made to [email protected] Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:
Period before departure in which you notify us
More than 84 days - Deposit only
Within 84 days - 35% of holiday cost
Within 42 days - 80% of holiday cost
Within 28 days - 100% of holiday cost
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
If you wish to transfer your UK golf break to a European venue or vice versa, an amendment fee of £20 per person will apply.
If you have reason for a complaint you should contact us immediately as it is possible that the problem may be able to be resolved straight away. Please refer to your ground arrangements vouchers for contact details of the relevant suppliers and/or their agents. If the problem cannot be resolved locally, you should then write to us quoting your booking reference and giving full details of your complaint within 28 days of your return to the UK. Where your contract is with Golf Travel Centre Limited, we will acknowledge your letter within 14 days with a full reply following within 28 days.
We are a member of ABTA (Y6372) as such we are obliged to maintain a high standard of service to you by ABTA’s code of conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can access the European Commission online dispute (ODR) resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
9. Our Liability to you
We have taken all reasonable steps to ensure that proper arrangements have been made for the confirmed booking and accept full responsibility for the quality of your holiday as confirmed to you.
However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is un-foreseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or fore-stall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements
We will not accept responsibility for services or facilities which do not form part of our agreement in the booking confirmation provided. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
10. Special requests
Any special requests must be made at the time of booking. All reasonable requests will be passed on to the relevant suppliers. All special requests are subject to availability and we cannot guarantee they will be fulfilled. Please keep in close contact with your sales representative regarding any special requests.
If you or members of your group have a medical condition or disability that may affect your holiday, please let us know the full details in writing at the time of booking. We will pass on the information to the relevant supplier to ensure they can accommodate any special needs.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
It is a condition of our contract with you that you have suitable insurance cover for the travel arrangements you have booked with us and any activities that you expect to take part in. We do not check insurance policies. Please read your policy details carefully and take them with you on your break. We do not accept any liability for any possible loss that you suffer as a result of your failure to take out an adequate insurance policy.
13. Passport, Visa and health requirements
It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0300 222 0000 or visit their website https://www.gov.uk/government/organisations/hm-passport-office
Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check www.usembassy.org.uk
Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
If you or any member of your party have any disabilities it is extremely important that we make the necessary arrangements to make your holiday go smoothly. If you believe that this may be an issue please contact our office before completing any reservation to ensure compatibility for the holiday that you choose.
14. Golf course condition/bad weather
We cannot be held responsible for actual playing conditions of the golf courses whether caused by course maintenance or weather conditions etc. We have a policy of requesting all maintenance schedules and when advised we relay this information to our clients. It is unfortunate however that these schedules can change depending on the weather and other factors as decided by the Golf Course Manager/Director.
We cannot be held responsible for loss of tee times on day of arrival or departure, if due to changes, delays or cancellations of airlines, rail services and ferry companies. (claims should be submit-ted to your Travel Insurance Company)
Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing winter golf. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course.
15. Force Majeure
In these booking conditions ‘Force Majeure’ means that we will not be liable or pay you compensation if any obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside the supplier(s) concerned’s control.
16. Law and Jurisdiction
Your contract will be governed by English law and any disputes will be dealt with in the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of Northern Ireland or Scotland (as appropriate), can deal with any disputes.
17. Data protection policy
By making a booking with us, you agree we may use and disclose the information you provide for the following purposes: to enable us to process your booking (which will include passing your in-formation to third party suppliers, such as hoteliers and airlines, and may involve sending your in-formation to countries that do not have an equal level of privacy legislation to that in the UK); for market research and analysis purposes; for improving customer service; for the detection and prevention of fraud or other crime (which may include providing your information to organisations such as Banks and credit card companies); for compliance with legal requirements (which will include passing your information to public authorities such as customs and immigration) and for marketing contact by means of post or telephone to provide you with offers, products and services from Golf Travel Centre Limited and carefully selected third parties. Telephone calls to/from ourselves may be recorded for training and quality purposes and for preventing/detecting crime. If you have booked with us via our web site, or if you have chosen for us to contact you by e-mail, we will communicate with you using the e-mail address you have provided to supply you with your travel documentation. We are entitled to assume that the e-mail address you have provided is correct and that you understand and accept the risks associated with using this form of communication. Please note that you may still need to contact us by post or via our call centre as required by our booking conditions. If you wish to opt out of receiving marketing communications from us, please advise one of our sales consultants or make the appropriate opt out choices on the website when you book.
18. Changes to these terms
Updated - 12th July 2016